Rafiki Place

Booking policies

Simple, fair and clear.

Reservations

  • Booking requests hold your selected apartment and dates for 2 hours while our team reviews them.
  • If a request is not confirmed within 2 hours, the dates are released and become available again.
  • Your booking is confirmed once approved by our team and your deposit is verified. You will receive a reservation reference and confirmation email.

Payment policy

  • We accept Tanzanian Shillings (TZS) and US Dollars (USD).
  • Payment methods: CRDB Bank transfer, M-Pesa, M-Pesa LIPA number and cash on arrival.
  • A deposit of 30% of the total is required to confirm your booking; the balance is payable on or before check-in.
  • Please include your reservation reference with every payment. A receipt is issued for each verified payment.

Cancellation policy

  • Free cancellation up to 14 days before check-in — your deposit is refunded in full.
  • Cancellations 7–13 days before check-in: 50% of the deposit is refundable.
  • Cancellations less than 7 days before check-in, or no-shows, are non-refundable.
  • Refunds are processed within 7 working days using the original payment method.

Changes to bookings

  • You may request date or apartment changes through your account or by contacting us.
  • Changes are subject to availability and any price difference.

Check-in & check-out

  • Check-in from 14:00. Check-out by 10:00.
  • Early check-in and late check-out are available on request, subject to availability.
  • A valid ID or passport is required for all adult guests on arrival.

House rules

  • Complimentary breakfast is served every morning for all registered guests.
  • Quiet hours are from 22:00 to 07:00 to protect the garden calm.
  • Smoking is only permitted in designated outdoor areas.
  • Guests are responsible for any damage caused during their stay.

Last updated 2026. Questions? Email reservations@rafikiplace.com.

Rafiki

Rafiki Place assistant · replies instantly

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